One pass gets one athlete into one session; the Hill on Friday is two. Passes live on your family account and any athlete on the account can use them. Passes from packs are good for 92 days. Membership passes are good for 60 days. Active Athlete Rollover: buy any new pack within 14 days of your passes expiring and your unused passes roll into the new pack.

A completely unused pack is refundable in full within 7 days of purchase. Once any pass from a pack is used, the pack is no longer refundable, but your passes keep working until they expire. If the club cancels a session, your pass comes back to your account automatically. Refund requests: email [email protected].

Cancel a booking 4 or more hours before the session starts and the pass returns to your account instantly. Inside 4 hours, or a no-show, the pass is used. Members book 48 hours before non-members.

Join mid-month and you pay a prorated amount for the rest of the month and your full 10 passes load immediately. From then on, billing lands on the 1st and 10 fresh passes load with it (60-day expiry). Cancel anytime with 30 days' notice at the front desk or by email; passes already on your account keep working until they expire. If a payment fails you keep booking with your existing passes for 7 days while we retry; on day 8 the membership pauses, and two failed months ends it.

Every account signs the club waiver before any athlete steps on the floor, and photo and media consent is set per athlete, by you. One behavior standard applies to everyone in the building; a removal from a session forfeits that night's points.